Prior to beginning work on this discussion forum,
- Read sections 5.0-5.3 in Chapter 5 of the required textbook, Operations and Supply Chain Management.
- Watch The Transformation Age: Surviving a Technology Revolution with Robert X. CringelyLinks to an external site..
Consumers provide a lot of free information via technology in the form of blogs, discussion groups, website product reviews, webpage clicks, and so on. Companies can leverage this information by carefully monitoring comments about their products, as well as their competitors’ products.
Explain the influence of technology on the five elements of a service-delivery system (e.g., the voice of the customer, etc.).
Your initial response should be a minimum of 200 words. Graduate school students learn to assess the perspectives of several scholars. Support your response with at least one scholarly or credible source in addition to the text.