Effective Consumer Relations

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Assignment Content


  1. You are working as a manager in a local hospital. You received some patient satisfaction survey data, and you were asked to review the data and consider the impact on consumer relations. Note: The data is an average of many patients. Also, understand this means 1 is greater than: 1 > and this means 1 is less than: 1 <.
    Review the Patient Satisfaction Survey or Worksheet
    Answer on the Worksheet the prompts provided based on the Patient Satisfaction Survey Data in the chart. For example, the first question asks you to list a strength of the hospital. The goal of “overall satisfaction with the hospital” was exceeded. Therefore, this was a strength. The second part of the question asks you to list strategies the staff can do to maintain this strength (i.e., training and education are a few examples). Provide at least 2 to 3 sentences discussing strategies. Continue to do this for the weakness and opportunity. Don’t use the same goal twice. You need one separate strength, weakness, and opportunity. Typically, a weakness is an opportunity. The final question is about surveys and communication. Answer with at least 5 to 7 sentences. Note: There are many websites that discuss interventions around quality improvement in healthcare you can use to complete this assignment. Cite at least 1 peer-reviewed, scholarly, or similar reference in APA format. Incorporate information from a source like the internet or textbook into your answer around surveys and communication in patient satisfaction. Provide a full citation at the end of the worksheet in APA format.
    Submit your assignment on the Worksheet as an attachment.

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