Please read the attachments to complete the assignment.
Complete the following for your Key Assignment draft:
- All of the Individual Project assignments that you have completed so far in this course will all be components of this assignment, which will be due next week in Unit 5. So far you have discussed corrective action (Unit 1 IP), resolved a management problem with employees showing resistance to change (Unit 2 IP), and developed an organizational chart (Unit 3 IP). For this week’s Unit 4 Individual Project assignment, you will complete the following tasks.
- Part 1 – Prepare a summary of each of the 3 tasks mentioned above. See instruction attachment
- Part 2 – See instruction attachment
- Part 3 – See instruction attachment
- Submit a 3-5 pg not including title pg and reference pg using APA 7 format.
Colorado Technical University
April 17, 2022
The subject matter of corrective action is described as communicating with the staff to improve performance or behavior. Typically this step is taken after other counteractive approaches such as training and performance assessment have not been prosperous. The healthcare facility staff is expected to meet performance criteria and act appropriately in the place of work. Corrective action mainly focuses on improving the worker’s performance, attendance or behavior and should encompass either written or verbal communications from the health care department manager to the employee and should be intended to help the worker modify the late attendance concern. This employee should be informed about the corrective action plan before taking any action. He/she should also be offered an opportunity to reply.
Corrective action plan
The attendance policy obliges staff to sustain good attendance. If a worker is late more than five times in a month, the department manager must initiate corrective action. The employee agrees to arrive at the workplace late ten times consecutively. The employee was informed of the consequences of arriving late to the organization and was asked to suggest ways of improvement. A detailed performance plan was developed, and the employee was to report to the workplace by 8 a.m. Different enforcement mechanisms were put in place to monitor the worker’s progress. The performance was to be reviewed regularly. If the staff fails to improve, a disciplinary measure must then be enacted.
The correction action would most likely improve performance. Corrective action would help the employee realize and define a problem, determine its reason, and take proper measures to avoid it from happening once more. Most importantly, the correction action plan helps specify the necessary step that would help solve the issues at hand. The act of documenting a corrective action plan concisely helps in ensuring that actions are transparent.
Wood, L. J., & Wiegmann, D. A. (2020). Beyond the corrective action hierarchy: A systems approach to organizational change. International Journal for Quality in Health Care, 32(7), 438-444.
Running head: EHR IMPLEMENTATION
Colorado Technical University
Communicating an electronic health record (EHR) implementation plan is crucial. As a result, if the new processes are defined, and the advantages of the changes are recognized, each staff member will feel more engaged in the EHR adoption process. All workers’ employment scope and duties in practice will change due to an EHR implementation, just as they will with any other IT integration project. As a result, some workers may become territorial or retreat into pre-EHR behaviors, finally abdicating responsibility to someone else. EHR implementers must speak with and receive input from every impacted employee to prepare for this, ensuring they understand and own any changes to their job scope and duties (Palvia et al., 2015). When there is no personal or professional benefit to making a change, clinical and non-clinical workers may become sensitive to change. Therefore, physician offices should have a comprehensive strategy to help with all parts of the electronic health record adoption process.
To define the new workflow procedures, form process teams within the company. As the practice prepares to implement an EHR, these teams will engage and educate the rest of the personnel. These groups should meet on a consistent and regular basis at defined times. Avoid using phrases like “because we said so” or “it is a government obligation.” While this is accurate in some instances, it falls short of capturing the true spirit of EHR adoption. Instead, create a strategy for communicating the concept of success. These contacts should occur regularly, at pre-determined periods. In these conversations, make sure to note all triumphs (as well as areas for improvement). Nothing brings people together more quickly than achieving achievement, even if it is tiny at first (Deokar & Sarnikar, 2016).
Always keep personnel informed about where the EHR deployment stands in the acceptance process. Also, as the practice moves closer to actual implementation, it should consider how it will convey this shift to patients. Process Teams or Staff Meetings should be held regularly at clearly defined periods. Following the assessment of training needs, a Training Plan that fulfills the needs of the staff should be conveyed to all members of the practice (Barrett & Stephens, 2017).
Even after creating and supporting numerous communication channels, the practice must continue to assess its current requirements. Create comprehensive training methods that are uniform and reproducible to add maturity to communication processes. As the practice grows, this information may be customized to match the individual needs and specializations of the practice. Finally, clinical leaders or “champions” should be present in medical offices. When it comes to successfully implementing an EHR, the notion of a physician as a champion is critical. As an inherent aspect of cultural change, collaboration is crucial for the EHR implementation plan. While nothing can ensure success, a lack of cooperation, communication, and teamwork will almost surely lead to failure (Barrett, 2018).
EHRs make patient records accessible to all relevant staff, allowing patient information to be processed efficiently and effectively. Integrated scheduling tools that immediately link appointments to progress notes, automatic coding, and easier-to-manage claims can help the healthcare team operate the business more effectively and enhance medical practice administration. Administrative chores, such as filling out paperwork and responding to billing requests, need workers’ time and effort. The adoption of electronic health records simplifies these obligations (EHRs). In addition, employees will spend less time analyzing handwritten notes if they use EHRs.
Barrett, A. K. (2018). Electronic health record (EHR) organizational change: Explaining resistance through profession, organizational experience, and EHR communication quality. Health communication, 33(4), 496-506.
Barrett, A. K., & Stephens, K. K. (2017). Making electronic health records (EHRs) work: Informal talk and workarounds in healthcare organizations. Health Communication, 32(8), 1004-1013.
Deokar, A. V., & Amit Deokar, Ph.D. | UMass Lowell. https://www.uml.edu/profile/amit_deokar.
Palvia, P., Jacks, T., & Brown, W. (2015). Critical Issues in EHR Implementation: Provider and Vendor …. https://libres.uncg.edu/ir/uncg/f/P_Palvia_Critical_2015.pdf 36(1), 36.
Part 1 – Please reference files titled IP Unit 1, IP Unit 2, and Org Chart and create a summary for each. The Org Chart is for a Regional Quality and Regulatory healthcare department (this is a fictional company.)
· For IP Unit 1 address the following questions:
· Describe what is and is not involved in corrective action.
· Who should be involved during a corrective action process, and during what steps?
· Assess issues and take appropriate action, i.e., what could be the root cause of the issue at hand.
· Be descriptive with the corrective action plan, including metrics and timeframes to be met.
· For IP Unit 2:
· Summarize the paper.
· For Org Chart summary please address the following questions: (You have creative control BUT it must be based on a US healthcare structure)
· Elaborate on the type of organizational structure.
· Who reports to whom?
· What is the purpose of the healthcare organization department?
Part 2 -Research and develop a mission and values statement for the Regional Quality and Regulatory department.
Part 3 – Describe what type of services/ responsibilities will provided or overseen by the Regional Quality and Regulatory department. Also, to include such as the number of staff, type of staff, size, departments, and so forth.