Must be 2,400 – 3,500 words (excluding title page and references page) in length

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Please use original content. I use turnitin to check for plagiarism!!!!

Use the U.S. Postal Service (USPS) as the main organization to critically analyze and provide suggested improvements steps/actions based on what you have learned in this course to help the company achieve performance excellence. Use the Xerox case study that can be found in the textbook as a sample. Also, refer to the Healthcare’s Horizon article found through: http://asq.org/pub/sixsigma/past/vol2_issue2/stahl.pdf 

Please create a critical analysis through answering the following:

  • The Total Quality Management methodologies or practices that the organization uses or plans to use to align performance excellence with its business objectives,
  • Knowledge of Total Quality Management marketing that focuses on meeting customers’ needs and practices to help build a customer-focused culture. 
  • Evaluate techniques to enhance design of work processes, process control, and process improvement, 
  • Examine tools and techniques that support Six Sigma philosophy, quality in product design, process design, and/or statistical process control (SPC) for monitoring either the company’s service processes. Illustrate by using at least two relevant charts or figures in describing the tools and techniques.
  • Submit the assignment as an MS Word document. 
  • Must be 2,400 – 3,500 words (excluding title page and references page) in length, double-spaced and formatted according to APA style as outlined in the Ashford Writing Center. Contextual (Level One) headings must be used to organize your paper and your thoughts. Must include a title page with the following: 
    • Title of paper
    • Student’s name
    • Course name and number
    • Instructor’s name
    • Date submitted
  • Must address the topic of the paper with critical thought.
  • Must utilize at least four scholarly and/or peer-reviewed source from the Ashford Library in addition to the textbook.
  • Must document all sources in APA style, as outlined in the Ashford Writing Center.
  • Must include a separate reference page, formatted according to APA style as outlined in the Ashford Writing Center

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