Write a two-page paper in which you explain your perspectives on customer service today. Specifically, be sure to:
- Explain why you think customer service is important.
- Describe your perceptions of how most businesses view their customers and meet their needs. Support your views with examples.
- Explain one positive and one negative customer service experience you have had personally or observed.
- Recommend one thing that businesses could improve upon in order to deliver excellent customer service.