serivce paper

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Write a two-page paper in which you explain your perspectives on customer service today. Specifically, be sure to:

  • Explain why you think customer service is important.
  • Describe your perceptions of how most businesses view their customers and meet their needs. Support your views with examples.
  • Explain one positive and one negative customer service experience you have had personally or observed.
  • Recommend one thing that businesses could improve upon in order to deliver excellent customer service.
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